Digital Customer Onboarding

When it comes to attracting new customers, first impressions are vital. If you want to increase your conversion rate and turn potential customers into loyal clients, you need to rely on a well-structured, intuitive customer onboarding experience.

Encourage digitally active users from the start and enhance your customer satisfaction rate with a fast, easy, and convenient onboarding process.

PXL Ident provides a positive customer experience thanks to exceptional UX and passive liveness detection.

Many companies make the customer onboarding process too lengthy and lose potential clients as a result. If it seems too complicated to establish the first contact with a company, people often choose to opt out after all.

For example, about 63% of customers abandoned the digital onboarding process for banking applications in 2020.*

A simple browser or app change, as well as utilizing third-party providers, can cause mistrust and negatively affect the credibility of your company - a negative user experience that causes a higher abandonment rate.

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Customers decide to opt out very quickly. 55% of all dropouts occur in the first 15 minutes.*

In many companies, however, a specific customer onboarding process is mandatory to prevent identity fraud and to ensure customer safety. KYC compliance is vital for effective risk management.

If a customer onboarding process is implemented well, however, it can be a practical means that increases digital customer engagement and optimizes your conversion rate.

*: Source: Signicat 2020.

Our benefits at a glance:

Saved time and money with AI-driven identity verification
Not bound to a specific location thanks to electronic customer registration
Flexibility through mobile onboarding
White labeling options for native integration
Reduced abandonment thanks to fast onboarding process
GDPR-compliant processing of customer data
Secure document upload
Electronic signatures for more security
Improved fraud prevention and risk management

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Choose PXL Ident.

We have already been able to impress customers from various industries with our Automated ID Verification process. The conversion results have been particularly convincing: By reducing process aborts, more customers could be verified in less time.

Customers such as SwissLife, Lemonfrog, Well and SwissSign Group, for example, report enjoying full control over identity verification and simple processes that run quickly and smoothly.

Customer onboarding in online gambling

With our fully automated, GlüStV-compliant online gambling verification, you can check and verify the gambling eligibility and age of your players in under 30 seconds.

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Customer onboarding for insurance companies

Easy and fast customer verification in the insurance industry. With PXL Vision's solution, insurance companies increase the conversions of their online customer portal onboarding.

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KYC Use Case: Understanding & Benefits

One solution for many use cases: Increase your conversion rate and lower your costs with a KYC process that works seamlessly and meets regulatory requirements.

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What is customer or client onboarding?

Customer onboarding is the process by which individuals or businesses join a digital platform. This can range from completing a straightforward online form to involving more complex steps like software integration and training. Effective customer onboarding establishes the initial tone and expectations for the relationship.

What is good customer onboarding?

Effective customer onboarding achieves a balance between meeting customer needs and fulfilling business requirements. By adopting a risk-based approach that adjusts risk controls based on specific situations, the process ensures that compliant customers can onboard swiftly, while potentially risky accounts receive heightened scrutiny.

What is customer onboarding KYC?

The Know Your Customer (KYC) process is a mandatory requirement set out in anti-money laundering regulations and serves as a crucial element in the assessment of customer risk. The process of onboarding customers for KYC compliance involves the verification of an individual's identity, financial activities, and associated risks.