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BENEFIT

Continuous Customer Success Management & Support

Identification with Ultimate Conversion can only be achieved through continuous analysis and optimisation. We can help you with this.

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Your success is our goal – we are committed to supporting you for the long term

At PXL Vision, our customers' success is our priority.
With our Customer Success Management & Support,
we aim to proactively partner with you throughout the entire project lifecycle and ensure that you get the maximum benefit from our solutions.
 
Our aim is not just to respond to your requests, but to create added value together with you - through personal attention, fast and competent support and continuous optimisation of your applications.
We believe in clear communication, reliable processes and a deep understanding of your unique requirements.
 
Our Customer Success team works closely with you to understand your business objectives and optimise our identity verification solutions to meet your needs. At the same time, our technical support ensures that questions and challenges are resolved efficiently - allowing you to focus on your core business. In short, we are only satisfied when you are - and when we exceed your expectations.

BENEFIT FROM Ultimate Conversion through continuous Customer Success Management

Every business has unique customer identification requirements. That is why we tailor our support to your needs. The focus is always on the best possible success for your business.

We guarantee:

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Long-term support, not one-off projects
Our Customer Success team will support you throughout the duration of the project, and beyond. We will work with you to identify opportunities to optimise your business processes, help you improve your conversion rate and provide regular insights into your users' behaviour.
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Data-driven optimisation for measurable success

We provide detailed transaction analysis and reporting to help you understand when and why users abandon the identification process. Based on these insights, we work with you to optimise your configuration for smoother processes and better results.

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Personalised insights for better decisions
Our reports not only help you with technical development, but also provide valuable information about the user experience. So you can get to know your users better and make targeted improvements to your customer journey.
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Regular QBRs - structured dialogue at eye level

Depending on the agreed service level, we conduct regular Quarterly Business Reviews (QBR) with you. Here you will receive all relevant information on performance, developments and new opportunities - transparent, data-driven and practical.
You will also receive an overview of our roadmap, insight into your existing contracts and an action plan for next steps and collaboration.

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Fraud prevention including

Another part of our Customer Success Programme is helping you detect and prevent fraud attempts. We can help you identify and mitigate risks at an early stage.

"We received proactive help when the PXL Vision team realised that an adjustment could support our process. I really appreciate this quality of cooperation and communication at eye level."

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Alfonso Matas
Product Owner at Digital Republic

SUCCESS STORIES Success stories of our customers

Digital onboarding for credit cards and auto financing
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Scalable identity verification for the European self-storage market
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Digital identity verification streamlines pension processes
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Maximum native online identification
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Would you like to find out more about our Customer Success & Support Programme?

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