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PLANS

Seamless post-production support
& service plans

Once a solution is live, PXL Vision provides end-to-end post-production support with dedicated teams and structured processes.

Request the plan
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SERVICE PLANS Support & Professional Services

We offer four service plans - Basic, Standard, Professional, and Enterprise - to match different business needs. Each plan includes a defined level of support, with options to scale as your requirements grow. 

The Basic plan is exclusively available to PXL Ident Co-Branding customers. The Standard plan provides extended support and is the default option for White Label customers, ensuring alignment with their more customisable setup. Professional and Enterprise plans include a dedicated Customer Success Manager (CSM) who provides personalized guidance through Quarterly Business Reviews (QBRs) and roadmap meetings to ensure optimal business logic, compliance, and customer success.

Find the custom plan for your exact needs

Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts

(Stage and/or Prod)

2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

Single or all options can be included

On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts

(Stage and/or Prod)

2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

Single or all options can be included

On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts

(Stage and/or Prod)

2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

Single or all options can be included

On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts

(Stage and/or Prod)

2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

Single or all options can be included

On request
On request
On request
On request
Included consulting hours per year
0
0
20
40
Service Plan
Basic
Standard
Professional
Enterprise
3rd Level Technical Support
Access to ticketing system
Support Hours
Mo-Fr 9.00-17.00 CEST
Mo-Fr 9.00-17.00 CEST
Mo-Fr 8.00-19.00 CEST
Mo-Fr 8.00-19.00 CEST
Access to Customer Portal
24/7/365 Service Availability
Uptime Commitment
97%
97%
99.3%
99.3%
Customer Success Manager | Technical Project Manager
Single or both options can be included
Quarterly Business Review & Roadmap Meetings
Included backend accounts

(Stage and/or Prod)

2
2
3
4
Extra Backend Account
On request
On request
On request
On request
Included Whitelabel Changes per year (PXL Ident)
N/A
On request
1
4
Quarterly Transaction & Conversion Reports
On request
On request
On request
On request
Conversion Analysis | Accuracy Benchmarks | Compliance & Audit Reports

Single or all options can be included

On request
On request
On request
On request
Included consulting hours per year
0
0
20
40

Choose the right plan

Your service plan is selected based on the PXL Vision products in use and your business needs. Each plan includes a Service Level Agreement (SLA) that defines performance standards and ensures clear expectations for service quality, response times and deliverables.

Need a custom solution? Our team will be happy to tailor a plan to your exact requirements. 

Request the plan
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