When it comes to identity verification, the telecommunication industry has its own set of unique challenges. In a world where people are increasingly relying on their mobile devices for everything from socializing with friends and families, to online shopping and financial transactions, it's more important than ever for telecom companies to be able to verify the identities of their customers.
In most countries, the telecommunication industry is a government-regulated sector. And this is good - given the above-mentioned ever-increasing reliance on smartphones - but also because some types of communication can amount to issues of national security, such as the planning of terrorist activities and other criminal acts.
Traditionally, the most common method to verify an individual’s identity has been to require customers to provide a valid form of identification when they sign up for a service. As this was carried out at brick-and-mortar shops it involved showing a physical copy of a driver's license, passport, or other government-issued ID to a staff member who would then verify your identity.
After that, and leading into the present day, there is a video identification possibility whereby an agent is able to confirm your identity via a video call.
Now, after incredible advances in facial recognition technology, this process can be remotely completed online and from anywhere at anytime. This means no more annoying visits to a brick-and-mortar shop and no more waiting in an online cue for an agent. Of course, the cost savings are tremendous for both telecom providers and customers alike. But this is not all!
Are you interested in diving into the details of identity verification for the telecommunications industry? Download our PXL Vision guide today. In it, we explain our technology, the multiple ways it can benefit your telecommunication business and several other related factors such as user experience (UX) considerations and dynamic compliance issues.