PXL Vision for XignSys

The challenge

The starting point was a project in the mobility sector. To issue personalised subscription tickets, the personal data provided during registration had to be verified reliably. At the same time, XignSys’s client company was facing an increasing problem with fraud.

The impact was clearly felt: for instance, more than 1,000 cases of fraud occurred in connection with the issuing of Deutschland-Tickets, involving subscriptions taken out using misused payment details. Returned direct debits, cases requiring clarification, and manual processing procedures resulted in a significant workload and additional costs.

Therefore, a solution was sought that would not only verify identities, but also create an effective barrier against misuse before a subscription is taken out, without the need for time-consuming procedures such as video identification or in-person checks. It was also essential that the solution could be used by a broad, diverse user base, as the mobility service’s end customers come from a wide range of age groups and have very different levels of technical familiarity. A complicated process involving the mandatory use of an app or video call would have presented a significant barrier to many user groups.

The solution

XignSys integrated PXL Ident into its SAIIL IAM platform as a co-branded solution. Verification takes place by scanning an identity document – completely browser-based, with no selfie or video identification required, as data is extracted quickly and reliably from the ID document. Users complete the process in a few simple steps directly in their browser, without having to install an additional app.

The technical integration went smoothly: as both sides use established standard procedures, the interfaces were implemented with minimal friction. The main development effort on XignSys’s side involved mapping the returned identity attributes and error handling to internal processes. Initial challenges – such as reading certain identity documents – were quickly resolved in close collaboration with the team at PXL Vision.

The solution has proven highly effective in live operation across the board: more than 500 transactions are processed each month, the mobility customer is satisfied, and support cases as well as hotline enquiries have now dropped to a minimum. End customers of all ages are successfully completing the verification process.

Around 98 % of all valid started verifications are completed successfully.¹

Another key benefit: once an identity check has been successfully completed, it can be reused for other connected services, meaning users do not need to repeat the process. XignSys no longer regards PXL Ident as a bespoke integration, but as an integral part of its own product portfolio to be offered to future clients – looking ahead to incorporating additional services from PXL Vision.

Why PXL Vision?

When selecting the solution, several providers were compared – and the decision clearly fell in favour of PXL Vision. The decisive factor was, first and foremost, commercial attractiveness: the pricing model proved the most compelling in a direct comparison. Equally important was the fully automated identification process, which operates without manual checks, video identification or selfies, running entirely in the browser. This is a crucial factor in serving a broad user base across all age groups without requiring an app installation.

Furthermore, the partnership is characterised by collaboration on an equal footing: fast response times, a highly accessible team, and regular, constructive dialogue. Joint follow-up projects are currently under discussion to implement further digital identity use cases together.

¹Basis of calculation: Across all started verifications, the completion rate is 91 %. 7 % of all starts are rejected immediately at the beginning and therefore do not represent regular verification attempts. Based on the remaining valid starts, the result is: 91 % ÷ 93 % ≈ 97.8 %.